For security reasons, our mail server requires the you be authenticated when sending email. If you are using the your web browser and web access, you will not need to make and changes. If you are using Outlook, see the directions below. For Outlook Express, click here. If you are using Macintosh computers, call tech support at 770-632-5459 the Metro Atlanta or toll free at 866-632-5459.
Setting Outlook for SMTP Authentication
Open Outlook. Choose 'Tools' from the menu bar and 'E-Mail Accounts' from the drop down menu.
Select 'View or change existing e-mail accounts' and click next.
Select your email account and then choose 'Change'.
Click the 'More Settings' button located at the lower right of the next window.
Choose the 'Outgoing Server' tab at the top and then select 'My outgoing server (SMTP) requires authentication' and click the radio button next to 'Use same settings as my incoming mail server if not already marked.
Click 'OK' to save settings, next to exit the next window, then finish to close the last open window.
Outlook is now configured to function properly with the new server requirements.