For security reasons, our mail server requires the you be authenticated when sending email. If you are using the your web browser and the web access, you will not need to make and changes. If you are using Outlook Express, see the directions below. For Outlook, click here. If you are using Macintosh computers, call tech support at 770-632-5459 the Metro Atlanta or toll free at 866-632-5459.
Setting Outlook Express for SMTP Authentication
Open Outlook Express. Choose 'Tools' from the menu bar and 'Accounts' from the drop down menu.
From the Internet Accounts window, choose the 'Mail' tab at the top. Select your email account and then choose 'Properties'. A new window will open with 4 to 5 tabs as shown below.
Choose the 'Servers' tab at the top, click the box at the bottom on the window labeled 'My server requires Authentication', and click the settings button. A new window will open, choose the top selection 'Use same settings as my incoming mail server' by clicking on the button. Click 'OK' to save these new settings.
Continue by clicking 'OK' on the remaining open windows and then click 'Close' on the Internet Accounts window.
Outlook Express is now configured to function properly with the new server requirements.